Many charities in Scotland will be aware of the value and importance of service user involvement in their work, and we at Shelter Scotland are no different. In recent months, the Communications and Policy department has been reflecting and experimenting on how we can best involve service users in our work and planning.
Ever felt like you’re spending too much money keeping your home warm? Celebrated a win at reclaiming your deposit? Had a rant about your landlord? Looked for advice on your rights as a tenant? Struggled with a rent rise? Criticised the dispute resolution process? Praised your letting agent for a quick and efficient repairs service? […]
The UK is once again gearing up for a General Election, just 10 months after the referendum on European Union membership and only 11 months after the shake-up of the Scottish Parliament elections last May. Not to mention the issue of another referendum on Scottish Independence which was voted on in September 2014 and is […]
We have got used to hearing over recent years about the problems facing families and households struggling to afford the essentials, the growth of foodbanks and having to choose between heating and eating. About how the impact of stagnating incomes, cuts and restrictions in benefits are pushing households in Scotland into more precarious situations. Here […]