The Shelter Scotland free housing advice helpline answers over 100 calls a day from people across the whole of Scotland and is at the core of the work that we do as a charity, so I wanted to spend some time to tell you what it is the helpline actually does.
It’s always good to get feedback on the work you do. Over the last week or so I’ve been reflecting on some of the less favourable comments made about us, specifically, criticism of some of our current work on probationary tenancies and letting agencies.
Before I joined Shelter Scotland I facilitated many practice sharing forums with local authorities and housing associations. I found that after a hard day at the flip chart, regardless of the topic, whether it was legislative change or service improvement, the key points were invariably as follows: “More training needed” “Better communication” “Lack of resources”.
Last week Matthew Swegsda, one of our street fundraisers, got in touch with me. He joined Shelter Scotland in August and has grown into a confident, passionate, professional fundraiser. He told me about what happened to him when he was out trying to raise awareness and money for us, on the streets of Dumfries. His […]
There are many misguided perceptions about our face-to-face fundraising team– so I want to share what I have learnt about our face-to-face fundraising team and tackle a few of those damaging misconceptions about what they do and how they do it.